Beijing, May 1 (Reporter Qiu Yu) The first administrative regulation of China, the Provisional Regulations on Express Delivery, came into effect on May 1, 2018, which clearly stipulated such issues as "whether the courier can refuse to deliver the goods to the door" and "how to claim compensation after the lost express mail".
A notice was posted on the express cabinet outside a residential area in Beijing, reminding the courier to get the consent of the recipient before putting it into the container. Zhongxin. com Qiu Yu
Home delivery — —
It is against the rules that the courier refuses to deliver the goods to your door.
At the beginning of April, Zhongxin. com reported that many express delivery companies in Beijing were reluctant to deliver goods to their homes. According to the respondents, some couriers refused to deliver the goods to their homes, and the customer service said that "now they all go to the post station to pick them up, and all couriers will do so in the future".
Can the courier refuse to deliver the goods to your door? The above-mentioned "Regulations" stipulate that an enterprise engaged in express delivery business shall deliver the express mail to the agreed receiving address, the addressee or the agent designated by the addressee, and inform the addressee or the agent of face-to-face acceptance. The consignee or agent has the right to face-to-face acceptance.
This means that it is against the regulations for the courier to refuse to deliver the goods to your door. Zhao Xiaomin, CEO of Guanshuo Enterprise and an expert in express delivery, pointed out in an interview with Zhongxin.com that if the courier wants to put it in the collection point or express cabinet, he must first obtain the consent of the recipient, and if the recipient does not agree, he must deliver it to the door.
End dispatch
— — Encourage enterprises to share facilities and promote intelligent express cabinets.
However, in terms of home delivery, couriers also have their own difficulties. For example, some communities prohibit express vehicles from entering; The house number on some express orders is inaccurate; Often encounter the situation that the recipient is not at home, resulting in reduced delivery efficiency and backlog of express mail; Worried that the express car or the express mail in the car will be stolen, and so on.
It is precisely because of these troubles of couriers that the state also encourages the "last mile" distribution to be diversified. The "Regulations" clearly encourage multiple enterprises engaged in express delivery business to share terminal service facilities and provide users with convenient express terminal services.
The "Regulations" propose to encourage and guide enterprises engaged in express delivery business to adopt advanced technology, and promote the popularization and application of automated sorting equipment, mechanized loading and unloading equipment, intelligent terminal service facilities, express electronic waybills and express information management systems.
real-name system (for a service)
— — Express delivery companies with false identity information may not accept and send them.
In terms of mailing, the Regulations mentioned the problems in real-name registration system. Express delivery to real-name registration system means that the sender needs to show his ID card and register personal information, which was officially implemented at the end of 2015.
The "Regulations" further clarify that enterprises engaged in express delivery business should check the identity of the sender and register identity information when receiving and sending express mail. If the sender refuses to provide identity information or provides false identity information, the enterprise engaged in express delivery business shall not accept and send it.
secret protection
— — The maximum fine for revealing the sender’s privacy is 100 thousand
Express delivery to real-name registration system has become one of the measures to ensure the safety of express parcels, but at the same time it has caused people’s concerns about privacy.
In this regard, the "Regulations" stipulate that no unit or individual may illegally inspect other people’s express mail except that the relevant departments inspect it according to law. No unit or individual may open, conceal, destroy or resell other people’s express mail without permission. Enterprises engaged in express delivery business and their employees shall not sell, disclose or illegally provide user information known in the process of express delivery service, and the maximum penalty is 100,000 yuan if the circumstances are serious.
Damage claim
— — You can ask the enterprise or service enterprise to which the express waybill belongs for compensation.
In the course of delivery, disputes caused by damage or loss of express mail often occur.
With regard to claims, the Regulations stipulate that if the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users may demand compensation from the enterprise to which the trademark, name or express waybill belongs, or from the enterprise that actually provides express service.
In addition, if the express mail is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express mail shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of civil law. Encourage insurance companies to develop liability insurance for express loss, and encourage enterprises engaged in express delivery business to insure. (End)