Online celebrity’s Cat Cafe: How to calculate the responsibility of teasing the cat to be scratched?

  In recent years, the popularity of pet coffee shops has remained high. In most pet coffee shops, besides selling small animals, it is even more exciting that customers can get in close contact with small animals when they arrive at the store. However, behind these warm and lovely pictures, there are also many hidden dangers.

  A few days ago, a user nicknamed "sccggbb" commented on a shop on an APP platform, reflecting the experience that his boyfriend was scratched by a cat when he and his boyfriend went to a cat cafe for consumption.

  According to sccggbb’s description, I have visited this cat and coffee shop twice. The first time I went with a friend, "My friend was caught by a cat, but there was no bleeding"; The second time I went with my boyfriend, "My boyfriend was directly scratched by a cat and bled". In these two experiences when her companion was scratched by a cat, what made her angry was the way the shopkeeper handled it. The user’s message information shows that after the first friend was scratched by a cat, "the shopkeeper gave an alcohol cotton pad to wipe it", and after the second boyfriend was scratched, the shopkeeper said that the use method of teasing the cat stick was wrong.

  So, what exactly happened? As a new format, what measures will cat coffee generally take to reduce the chances of customers being scratched by cats? Who is responsible for the customer being scratched by a cat in a cat cafe?

  cause

  It’s the wrong way to tease the cat

  Or was it thrown for no reason?

  On July 4, the reporter contacted an APP user nicknamed "sccggbb", who refused to be interviewed on this matter.

  After combing the replies from an APP platform to the user, the reporter learned that the user "sccggbb" and her boyfriend bought a set meal coupon for two people worth 88 yuan through the platform on the afternoon of Dragon Boat Festival (June 25th) and went to the store for consumption. After completing the use registration of the set meal coupon, they each got a cat-teasing stick from the shopkeeper.

  Ms. Fu, the owner of the store, recalled the scene to the reporter and added that while giving the cat-teasing stick, she also introduced the personality characteristics of each cat in the store to the two of them, and reminded them to pay attention to safety in the process of teasing cats. On the dining table in the store, there are also tips about the cat’s personality characteristics and the precautions for teasing cats.

  Ms. Fu told the reporter that through the monitoring of the store at that time, we can see that the boyfriend of the user "sccggbb" had the action of shaking the cat stick towards his body before being scratched by the cat, and thought that this was the main reason for being scratched by the cat. "Generally, the cat-teasing stick is shaken far away to ensure that you are not scratched by the cat." Ms. Fu admitted that when giving the cat-teasing stick to the two, she did not remind them of the possible risks of using the cat-teasing stick incorrectly.

  Ms. Fu’s statement is different from the comments made by the user "sccggbb" on an APP. According to the comments of sccggbb, "I didn’t mean to tease the cat at that time, but the cat jumped on me."

  dispute

  Shopkeeper: I have returned the package coupon and am willing to send it to the doctor.

  Customer: You should compensate for the cost of vaccination.

  However, how to get injured is not the focus of the debate between the two sides. What makes the user "sccggbb" dissatisfied is mainly the way the shopkeeper handled his boyfriend after he was injured: "I didn’t see that you had anything to deal with within an hour of being scratched by a cat, so you should take the initiative to say that you would take us for vaccination."

  In this regard, Ms. Fu stressed in an interview that she started to communicate with her "sccggbb" boyfriend less than three minutes after he was scratched by a cat, and left after the customer said "It doesn’t matter, the cat has no problem with vaccination".

  Ms. Fu said that the store monitoring showed that after confirming the situation with "sccggbb" and her boyfriend, the two continued to tease the cat in the store and left after about half an hour. When they left, they were "really sorry", so they returned "sccggbb" and 88 yuan, who bought the package coupon with her boyfriend that day, and said that "you can go to the hospital to ask if you are not at ease."

  Ms. Fu told reporters that all the cats in her shop had received four doses of vaccine at the end of July 2019 (including the cat rhinotracheitis vaccine, the mosaic virus vaccine and the panleukopenia vaccine commonly known as "Miaosanduo", as well as the rabies vaccine).

  In response to Ms. Fu’s statement, "sccggbb" expressed different views. "Even if the cat has been vaccinated, there is a certain chance that it will be infected with rabies if it is exposed at the third level, and it has already caught bleeding." "sccggbb" said that it was precisely because of the store’s unacceptable handling method that it gave the store a bad review and asked the store to compensate for the cost of rabies vaccine and tetanus vaccine according to the market price.

  Lawyer’s statement

  Under the condition that the customer is not at fault

  Shops should bear the responsibility.

  Ms. Fu told reporters that she had stopped the operation of the store two or three days after the dispute with "sccggbb". "It has been nearly a year since I opened the store, and I have been troubled by various situations, especially after this incident. I decided to close this store."

  Ms. Fu said that "sccggbb" has reflected the above disputes to the platform and consumer rights protection organizations. "If the relevant departments determine that I do have the obligation to pay compensation, I will bear the corresponding compensation, and it will not be affected by closing the store."

  In fact, the dispute between Ms. Fu and "sccggbb" is not accidental, and the problem of cats scratching customers often occurs in cat cafes. Taking Chengdu as an example, the reporter searched for "cat coffee" on an APP platform and got 133 related stores.

  How do these 133 stores deal with customers being scratched by cats? The reporter immediately dialed the phone number of a cat and coffee merchant located in the third section of Hongxing Road.

  The person in charge of the store told the reporter that it is a common problem for customers to be scratched by cats in cat coffee. Usually, after the customer tells the clerk that he has been scratched by a cat, the clerk will disinfect the customer’s wound at the first time. "The cats in our store will be vaccinated once every six months, and we will know from frequent contact with cats that it will not be infected if they are scratched by cats, so routine disinfection is enough." The person in charge said that when customers ask for rabies vaccination, the store will also compensate them accordingly.

  The person in charge said, "As long as the customer’s requirements are reasonable, the store will try its best to meet them in order to avoid disputes." He also told reporters that in a prominent position at the entrance of their store, customers will be prompted to "don’t hug the cat forcibly, if there is a risk, you will be at your own risk." At the same time, for the sake of customer safety, children under the age of 8 are not allowed to enter the store. After contacting a number of cat cafes in Chengdu, the reporter found that all cats and cafes had scratched customers, and almost all shops had disclaimers. Then, does such a statement, as expressed in the text itself, make the cat and coffee shop exempt from liability when the cat hurts people?

  The reporter consulted Song Hongyu, a lawyer of Taihetai Law Firm. Song Hongyu said that customers are mainly divided into two categories when cats are scratched by cats. In the first category, customers are indeed scratched because of their own way of teasing cats, which leads to the cat’s stress response; The second category is that customers are scratched by cats just because they are in the store without teasing them. "As long as the customer is not at fault, the store should bear the responsibility that the cats it raises infringe on the rights and interests of others." (Chengdu Business Daily-Red Star Journalist Ye Yan Intern reporter Cheng Bo)

The 2023 China International Commercial Auto Show will be held in Wuhan on November 8.

  2023 China International Commercial Auto Show (CCVS) will be held in Wuhan International Expo Center from November 8th to 11th. This exhibition is the only national commercial vehicle exhibition in China. It is held every single year and has been successfully held for five times since 2012. It is also the largest commercial vehicle exhibition in Asia at present.

  Automobile exhibition is the "wind vane" of automobile industry and market. The changes of commercial vehicle technology, product trend, competition pattern, industrial ecology and development mode in China will be fully reflected at the exhibition. This exhibition, which is in a new stage of high-quality development, will surely become an important exhibition pointing to the future. At this year’s exhibition, intelligent, new energy, national 6b, car networking and other elements will be fully reflected in all aspects of the industrial chain of commercial vehicles such as chassis, special vehicles and parts.

  The theme of this exhibition is "new ideas, new patterns and new demands", and intelligent products have become the "protagonists" of the exhibition.

  With the acceleration of the development of trucks to the middle and high-end and the acceleration of product upgrading, intelligent trucks (especially heavy trucks) based on solving the pain points and difficulties of the industry will be unveiled, and new energy sources (electric vehicles, hydrogen engines, fuel cells, hybrids, methanol, etc.) and commercial vehicles meeting the national 6b emission standards will become the main exhibits of the exhibition.

2023 China International Commercial Auto Show will be held in Wuhan on November 8th _fororder_image001.

  In addition, the number of exhibitors of special-purpose vehicles and spare parts will increase substantially, and the exhibits will be richer, with higher technical level and grade. Among them, the number of new energy logistics vehicles and engineering special vehicles continues to increase; The number of well-known truck and bus parts enterprises at home and abroad will continue to increase; New energy and intelligent technology companies will also participate. It is estimated that the exhibition area will reach 80,000 square meters, and the number of professional visitors is expected to exceed 50,000.

  This year’s exhibition will continue to open a dynamic demonstration area outside the exhibition hall for exhibitors to demonstrate intelligent products and test drive activities. We will continue to open up cold chain exhibition areas to promote "rural revitalization", and display application scenarios and operation modes while displaying refrigerated trucks and related parts; An outdoor dynamic demonstration area will also be set up to demonstrate unmanned vehicles, test drive and other activities. Industry organizations, media and exhibitors will also hold more than 50 forums, awards, technical seminars, new product releases, promotions and other activities during the exhibition, and the on-site vehicle turnover is expected to continue to increase.

  This exhibition is supported by the Ministry of Industry and Information Technology, sponsored by the Automobile Industry Branch of China Council for the Promotion of International Trade, and undertaken by Hanyang Special Purpose Vehicle Research Institute, Hanover Milan Exhibition (Shanghai) Co., Ltd., Hubei Automobile Industry Association, Wuhan Xincheng International Expo Center Management Co., Ltd., Wuhan Branch of China Council for the Promotion of International Trade, Wuhan Economic and Technological Development Zone Management Committee and Industrial Culture Development Center of the Ministry of Industry and Information Technology. (Photo: provided by China Council for the Promotion of International Trade Automobile Industry Branch)

Reporter’s unannounced visit: When will the taxi service chaos stop if it is not a hidden rule?

Taxi is forbidden to pick up and drop off passengers in front of Gongbei Port Square in Zhuhai.

Outside the exit of Guangzhou Railway Station, several cars stopped under the viaduct of Inner Ring Road, which were suspected to be "black cars" with no operating qualification.

Outside the exit of Guangzhou Railway Station, several cars stopped under the viaduct of Inner Ring Road, which were suspected to be "black cars" with no operating qualification.

Near the exit of Guangzhou Railway Station, a taxi driver is bargaining with passengers.

Passengers waiting in line for a taxi at Shenzhen North Railway Station.

On the evening of the 1st, a taxi was waiting in the waiting area of Zhongshan Station on the urban rail.

  Editor’s Note: Since June this year, our province has started the promotion of civilized service of taxi industry in the Pearl River Delta region, further standardizing business practices, improving service quality, establishing a civilized image, promoting the construction of a humanistic bay area that is livable, suitable for business and suitable for tourism, and creating a good social atmosphere for celebrating the 70th anniversary of the founding of New China. All localities and departments attached great importance to it, acted quickly, did a lot of work and achieved initial results. This action will be promoted throughout the province by the end of this year.

  According to the requirements of the provincial party Committee, there is still a gap between the progress of actions in various places and the goals. In order to find out the real situation, September 1 — On the 2nd, Nanfang Daily sent a number of unannounced visits to directly attack the chaos of taxi service in nine key public places in the Pearl River Delta, hoping to attract further attention from relevant departments, intensify rectification and effectively promote problem solving.

  Why don’t you watch?

  It seems to be a hidden rule not to hit the watch.

  The driver said he could earn twice as much.

  At about 19: 30 on September 2, the reporter came to Foshan Bus Station and saw seven cars jammed at the passenger exit, five of which had obvious taxi signs and the other two were ordinary cars without signs. Drivers get together and wait for the passengers to leave the station.

  Before the reporter stepped forward, a driver asked enthusiastically.

  "Where to?"

  "Very close, Lingnan Tiandi."

  "30 yuan."

  "Don’t you hit the watch?"

  "No watch, no one here watches."

  During the conversation between the reporter and the driver, several drivers next to him immediately gathered around. Seeing that the reporter said that 30 yuan was too expensive, a middle-aged man shouted loudly: "20 yuan, you earn more 10 yuan than playing the watch." The reporter accepted this.

  The middle-aged man told reporters that it is an unspoken rule that taxis at the entrance of Foshan bus station don’t hit the meter. "I tell you that 30 yuan is cheap, and sometimes it will open 50 yuan and 60 yuan." About 10 minutes’ drive, although the middle-aged man chatted with the reporter, he was very vigilant and kept an eye on the reporter’s mobile phone from time to time.

  At 9 o’clock on the 2nd, the reporter came to Jiangmen Bus Terminal. Five taxis are parked in the taxi pick-up and drop-off area. When the reporter approached, several taxi drivers gathered around and asked about the destination. "Don’t hit the watch, go to Wanda Business Circle, 30 yuan." One of the drivers said. Reporter mobile navigation found that the distance was only 3.6 kilometers, and the price quoted by the driver was twice as high as the meter price. In this bus station, it seems to be a hidden rule not to hit the watch. Li Shifu, a taxi driver, said, "Who will give you a watch? We have been waiting here for an hour or two. "

  On the morning of the 2nd, the reporter came to Zhaoqing Yueyun Bus Terminal. There were five or six taxis parked in the loading area of the station taxis. Drivers get off the bus and gather on the side of the road to attract customers. "Master, can you walk to Zhaoqing Railway Station?" Because the destination is close, when the reporter opened his mouth, the taxi driver who was originally enthusiastic was a lot cold. "No watch, 40 yuan." One of the drivers said. Other drivers said that the journey was too short to take orders.

  After the reporter insisted on "pricing by meter", a driver finally agreed to let the reporter get on the bus. He revealed "inside story": "It’s only about 7 kilometers to Zhaoqing Railway Station. If you don’t play the meter, you can earn twice as much as 20 yuan. I don’t think it’s easy for you to carry big bags and small bags before doing your business. "

  Why did you refuse to carry it?

  Rejected for 5 times in 20 minutes

  It’s a reason to charge an electric car

  On the morning of September 2, the reporter took a taxi from a certain place in Baoan District, Shenzhen to Nanshan Science and Technology Park. The road conditions were congested, and it took about one hour to travel 15 kilometers. At the end of the destination, because there were many cars on the road, the driver let the reporter off at the red light. For safety reasons, the reporter asked the driver to drive through the traffic lights and then pull over. When printing the invoice, the driver complained, "It’s really unlucky to receive a ticket from you to come to the high-tech park."

  Since all taxis in Shenzhen have been completely electrified, "charging" has become the reason for refusing to carry taxis. The reporter repeatedly encountered the phenomenon of taxi refusal on the grounds of "charging" in Shenzhen Houhai and Science Park.

  On the afternoon of the 2nd, the reporter took a taxi from a place in Nanshan District, Shenzhen to Longgang District. The taxi driver said that the shift and charging usually started at 3 pm, and the charging time was about one hour. At around 5 pm, "it is difficult to take a taxi" due to shift and charging may occur in many areas.

  In the first half of this year, two taxi drivers in Shenzhen Airport refused to take the taxi on the grounds that passengers were going to Zhangmutou in Dongguan and Hengqin in Zhuhai. The drivers said that there was not enough electricity or they could not charge after they arrived at their destination. Since February this year, the transportation department has set up a number of warning signs at the entrance of the waiting area of Shenzhen Airport, requiring taxis to keep sufficient electricity when waiting at the station, and not to refuse to carry them for reasons such as insufficient electricity.

  At about 12 o’clock on the 1st, the reporter came to the main entrance of Zhongshan Bus Terminal and planned to take a taxi to Xingzhong Square, 3.5 kilometers away. Outside the bus terminal, the reporter didn’t see a special taxi waiting area. After learning that the reporter’s destination was Xingzhong Square, a taxi driver immediately turned and left, and another taxi driver told the reporter: "It is more convenient to take a taxi across the street!"

  According to the driver’s prompt, the reporter came to the other side of the road to wait for the bus. After 15 minutes, he still didn’t get a taxi. The three taxis passing by either refused to take the bus or didn’t hit the meter. During the 20 minutes of waiting here, the reporter was refused by five taxis.

  At 10 o’clock on the 2nd, at the entrance of Zhongshan Pok Oi Hospital, the reporter planned to take a taxi to Zhongshan Bus Terminal 6 kilometers away. In the no-stop area in front of the hospital, three taxis were parked scattered, and a driver quoted 40 yuan to the reporter. He said: "This price is the same as charging by meter, whether it is a meter or not." He also said that invoices can be issued without a meter, and the invoice amount is determined by the reporter, and the handling fee can be supplemented. The reporter opened the online car software and found that the estimated cost is within 30 yuan for the same distance.

  After the reporter got on the bus, the driver took out a handheld invoice printer, connected it to the taxi meter through the data cable, and then printed the invoice according to the amount reported by the reporter. During the driving process, the driver explained why he didn’t want to hit the meter. He said that he was driving a new energy taxi, and the monthly "money" was half cheaper than that of a general taxi, but every time he received a single order, the taxi company had to draw nearly 10% commission. In order to earn more, he didn’t want to hit the meter.

  Why do you love to fight?

  Station staff help attract customers.

  "Black car" is seriously overloaded

  "As long as you go to Baiyun Airport in 120 yuan, the distance is more than 30 kilometers. This price is not expensive. Can you go?" "Go to Guangzhou South Railway Station? There is still a seat, just get on the bus and go. " The reporter visited some stations and subway stations in Guangzhou and found that the illegal operation of private cars and cars without operating qualifications is widespread, and some vehicles are seriously overloaded in pursuit of profits, which has great security risks.

  At 5 o’clock on September 2, outside Guangzhou East Railway Station, the voice of "black car" drivers soliciting customers is endless. "Go to South Station?" "Did you go to Baiyun District?" Whenever a passenger comes out of the exit, a driver comes forward to greet him warmly.

  Although a large number of cruise taxis lined up in order to wait for passengers at the scene, it did not seem to affect the customers of "black cars". A taxi driver said that in order to attract passengers, "black cars" mostly take low prices and carpooling as "selling points". "The early subway bus hasn’t left yet. Passengers who are in a hurry choose ‘ to save money. Black car ’ Carpool travel. "

  At 6 o’clock on the 2 nd, outside the exit of Guangzhou Railway Station, about one or two hundred meters away from the front of the cruise taxi lane, several cars were parked under the viaduct of the Inner Ring Road, suspected to be "black cars" without operational qualifications. A driver crossed the road and wandered in front of the vehicle entrance and exit passage in the railway station square to attract customers. Several drivers also took advantage of the opening of the gate to get in and stay at the passenger exit to solicit business.

  A stopped passenger asked the driver, "What kind of car do you drive?" The driver replied, "I am driving ‘ Didi ’ Yes. " “‘ Didi ’ Isn’t it through an online appointment? " The passenger asked him, waved his hand and left quickly. Some passengers have just been persuaded by the driver, and when they are still hesitating, the driver immediately drags the passenger’s suitcase to the car.

  "Black cars" are also active outside many subway stations in Guangzhou. "Is there a direction of University Town and Panyu Nansha?" On the night of the 2nd, there were shouts outside the exit of Chebei South Station of the subway. More than 10 cruise taxis and "black cars" stopped at the roadside, and drivers were struggling for passengers.

  At about 23: 40 on the same day, the reporter saw at the entrance and exit of Guangzhou Hanxi Changlong subway station on both sides of Hanxi Avenue that there were more than 20 "black cars" and cruise taxis, and the success rate of carpooling was high. One of the "black cars" pulled four passengers to Qifu New Village in Panyu District in less than 10 minutes.

  Some taxi drivers are even seriously overloaded in order to increase their income. In the early morning of the 2 nd, at Guangzhou East Railway Station, more than 10 passengers were packed into a Guangdong A brand black seven-seat van, including a female passenger with a baby in her arms. In order to carry more passengers, the driver even prepared a plastic stool with the car. It is understood that all these passengers go to Guangzhou South Railway Station to transfer to the high-speed train, and the carpooling price is 20 yuan per person, which is about 1/4 of the normal taxi fare, while the income of van drivers from illegal operation can reach about 200 yuan, far exceeding the legal operation of vehicles.

  On the morning of the 2nd, the reporter came to Dongguan Bus Terminal. In the taxi waiting area, more than 10 cars are waiting for outbound passengers. "Where to go? Dongcheng, right? Just carpooling. " The station staff beckoned the taxi driver waiting beside them to come over while soliciting passengers.

  The driver greeted the reporter and another passenger on the bus. "Why isn’t your car parked with other cars, but on the side road?" In the face of passengers’ inquiries, the driver said frankly: "Short-distance passengers in urban areas, other drivers are unwilling to pull, so I will pull two people by the way."

  When the reporter asked about the fare, the driver said: "The taxis waiting in the station don’t hit the meter. I will charge you both to 20 yuan. It is more cost-effective to hit the meter in 23 yuan where you go." After arriving at the destination, he took an invoice from 40 yuan to the reporter as a boarding pass.

  In Dongguan, passenger stations and town streets are high-risk places for taxi chaos. The reporter looked up relevant complaints on the local website in Dongguan and found that taxis often don’t hit the meter in Dongguan Bus Terminal, Humen high-speed railway station and other places.

  Why is it difficult to take a taxi?

  It is difficult to take a taxi at the entry and exit port.

  Traffic hubs are crowded together.

  At 18: 30 on September 1, the reporter arrived at Zhuhai Station by the Guangzhou-Zhuhai intercity railway train. As soon as he left the station, he went straight to the temporary taxi pick-up area. Unexpectedly, the scene in front of us discouraged reporters. At first glance, the long queue has turned several corners.

  The on-site staff told the reporter that such a queue is very common, and the same is true of the boarding point at the nearby Gongbei Port. "Now there are about one or two hundred people waiting in line for a taxi, and it is estimated that it will take an hour or two." The staff member said. In desperation, the reporter had to carry his luggage and walk to Qiaoguang Road, 700 meters away, to take the network car. Due to the serious traffic jam in Gongbei section, it was about 19: 30 when the reporter got on the Internet.

  The average daily passenger flow at Gongbei Port and Zhuhai Station of urban rail is hundreds of thousands. At present, there are only two taxi pick-up points available, and "difficulty in taking a taxi" has become a major pain point.

  Previously, there were three taxi pick-up points near Gongbei Port, namely, the taxi special area of Gongbei Port Bus Terminal, the temporary taxi pick-up area of Zhuhai Station of Urban Rail Transit and the taxi pick-up point of Qiguan Station. Affected by the renovation of the underground passage, the taxi pick-up point at Qiguan Station was cancelled on July 27th this year, leaving only two pick-up points on the ground.

  Many problems arise with more passengers, fewer cars and long queues. Some citizens report that when taking a taxi near Gongbei Port, they often encounter problems such as taxi drivers not picking up short-distance tickets, "black car" drivers soliciting passengers halfway and bargaining.

  "When I mentioned going to Qianshan, several taxi drivers didn’t want to go because it was close. When I went to the hotel opposite the port and continued to take a taxi, a silver private car drove over and took the initiative to open the door to signal us to get on the bus. " A citizen said that at that time, he was carrying a big bag and two children, but he had no choice but to take a "black car" to go home.

  On the 2nd, during an unannounced visit to several transportation hubs in Huizhou, the reporter saw that a large number of "motorcycle" soliciting customers and social workers distributed small advertisements. At 10 o’clock in the morning on the 2nd, many passengers at Huizhou Bus Terminal left the station. In front of the square, a row of "motorcycles" were already waiting here, and drivers waved to attract customers. As the taxi stand is on the first floor, some passengers didn’t pay attention to the signs and couldn’t find the boarding position. In this area, many social workers stopped passengers to distribute advertising leaflets. (Text/Photo: Nanfang Daily Unannounced Interview Group)