Takeaway platforms should not tolerate malicious complaints, experts suggest compacting platform responsibility

  Takeaway riders deliver takeout in the snow. Our reporter, Yang Jinfeng, photo

  □ Our reporter, Pu Xiaolei

  "On-time delivery was maliciously complained by customers about’early delivery ‘, and now there is a fine of 500 yuan. Can you call the police or find the media for this kind of thing?"

  Not long ago, a takeaway rider in Beijing posted an online post asking for help, saying that a girl from a certain university of finance and economics ordered takeout, first urging herself to deliver the food quickly, and then maliciously complaining that she ordered the delivery early, resulting in a fine of 500 yuan. In order to prove his innocence, the takeaway rider also posted a screenshot of the order being delivered on time. In the end, under the attention of public opinion, the platform refunded the fine.

  Being stopped by the doorman, unable to enter the community or school, being complained; refusing to help with trash, being complained; not helping customers with cigarettes, being complained… In recent years, there have been many incidents of takeaway riders being maliciously complained.

  In the opinion of Yao Zhiwei, a professor at the Law School of Guangdong University of Finance and Economics, if there is no corresponding mechanism to protect the rights and interests of takeaway riders, malicious complaints will recur.

  "The platform should not only protect the legitimate rights and interests of consumers, but also safeguard the rights and interests of food delivery riders. At present, the legal provisions on the protection of the rights and interests of food delivery riders are not perfect. It is recommended to pass legislation to require food delivery platforms to solve the problem of some customers maliciously complaining about food delivery riders by improving technical means and establishing a public review mechanism." Yao Zhiwei said in a recent interview with the "Rule of Law Daily" reporter.

  Some consumers maliciously give bad reviews.

  "As a delivery person, it is my duty to deliver food to customers as soon as possible. If you encounter something, you should report it to the station calmly, rather than posting everywhere to seek help from netizens to try to expand the situation. I am sorry for causing trouble to the parties. I also bother you. I would like to express my deep remorse and say sorry here." The delivery rider posted a few more apologies online after claiming the 500 yuan deducted by the platform.

  A takeaway rider told reporters that usually, 500 yuan is equivalent to two or three days’ salary, and the fine can be recovered, which is a happy result. "But our losses are more than that. After being complained, the platform will also reduce the number of orders. Even if the appeal can get the fine back later, there is no way to make up for the loss caused by reducing the number of orders."

  Liu Junhai, a law professor at Renmin University of China, pointed out that the platform returned the fine after accepting the complaint, indicating that the takeaway rider was indeed maliciously complained by the female college student. From this point of view, the real fault is the female college student who maliciously complained and the platform that failed to carefully verify the situation.

  "In the face of consumer complaints, platforms usually do not offend customers, but prefer to use the simple and crude treatment of fines to punish takeaway riders. In order to protect the legitimate rights and interests of consumers, takeaway platforms will use a bad review mechanism to restrict the behavior of merchants and riders, but this mechanism is sometimes used maliciously by some consumers," Liu Junhai said.

  The All-China Federation calls for the establishment of trade union organizations

  In recent years, relevant departments in our country and some localities have increased the protection of takeaway riders through the introduction of policies and regulations.

  In July this year, the State Regulation for Market Regulation and other seven departments jointly issued the "Guiding Opinions on Implementing the Responsibilities of Online Catering Platforms and Effectively Safeguarding the Rights and Interests of Takeaway Deliverymen", which clearly stated that it is necessary to smooth the appeal channels of takeaway deliverymen, clarify the appeal handling procedures and time limits, and strengthen democratic consultation and equal communication to meet legitimate demands.

  The All-China Federation of Trade Unions recently issued a notice to launch a nationwide "centralized action for workers in new employment forms to join the union." Trade unions at all levels should focus on four groups, including truck drivers, online car-hailing drivers, couriers, and takeaway delivery staff, and focus on platform leaders. The key is to focus on tackling difficulties.

  "It is necessary to strengthen the supervision of labor laws of trade unions, cooperate with the government and its relevant departments to supervise law enforcement, and speak out in a timely manner against major typical violations. Where there are employees, there should be trade union organizations, and where the legitimate rights and interests of employees are infringed, the trade unions must stand up and speak out." A relevant person in charge of the All-China Federation said.

  In recent years, improving legislation to protect the rights and interests of takeaway riders has become a hot topic during the National Two Sessions.

  Xiao Shengfang, a deputy to the National People’s Congress, suggested separate legislation for new platform practitioners to give them legal status in the employment category. Liu Yingcai, a deputy to the National People’s Congress, believes that the safety management of takeaway platforms should be strengthened to protect the legitimate rights and interests of takeaway riders. Tang Weijian, a member of the National Committee of the Chinese People’s Political Consultative Conference, called for legislation to protect the basic rights of workers in new employment forms… During the ** this year, a number of **** put forward legislative proposals to strengthen platform responsibilities and protect the legitimate rights and interests of takeaway riders.

  Explore the introduction of a public review mechanism

  Facing the two interest groups of consumers and riders, how to achieve a balance between the two will test the governance capabilities of takeaway platforms.

  "If the bad review mechanism is too loose, it will harm the rights and interests of consumers; but if the mechanism is not perfect, it will cause harm to takeaway riders by condoning malicious bad reviews," Yao Zhiwei said.

  According to Zhu Wei, deputy director of the Communication Law Research Center of China University of Political Science and Law, with the development of intelligent technology, in many cases, it is not difficult for food delivery platforms to identify whether a complaint is malicious.

  "Whether the takeaway is delivered on time can be confirmed through the function of system positioning; whether the customer has made unreasonable requests can be verified through phone recording, text messages, etc. The platform uses intelligent technology to invest a certain amount of manpower, time and other costs. It is not difficult to solve this problem." Zhu Wei said.

  Yao Zhiwei believes that the platform is not perfect in the design of the bad review mechanism, relying too much on the subjective evaluation of customers, and it is difficult to conduct detailed investigations when handling disputes between the two parties. In this regard, it is recommended that the platform explore the introduction of a public review mechanism while strengthening the application of technology to better protect the legitimate rights and interests of takeaway riders.

  "You can select some users who have been registered for a year, have real-name authentication, and have a good credit history, and invite them to become the platform’s reviewers, and let them make judgments on some disputes. This way, the results are often more neutral and objective, and consumers and riders are more likely to be convinced." Yao Zhiwei said for example.

  Zhang Tao, director of the Commercial Law Research Association of the China Law Society, suggested that the obligations and responsibilities of the platform should be clearly stipulated through legislation.

  "As a system designer, the platform is the main role in solving the problem of malicious complaints. It is recommended that through legislation, the delivery platform should make clear regulations on improving corresponding technical means, establishing and improving reward and punishment mechanisms, unblocking appeal channels, and establishing trade union organizations, so as to further consolidate the platform’s responsibilities and better protect the legitimate rights and interests of delivery riders." Zhang Tao said.

BYD Releases Yunnian Intelligent Body Control System

Hebei Daily News (Reporter Ren Guosheng) On the evening of April 10th, BYD Yunqi Intelligent Body Control System was officially released, which aims to systematically solve the body control problem in the vertical direction.

BYD has always adhered to the development philosophy of "technology is king and innovation is the foundation". The data shows that in 2022, BYD invested 20.2 billion yuan in R&D, a year-on-year increase of 90.31%. It is based on long-term unremitting efforts in technology research and development that BYD has launched subversive technologies such as blade battery, e-platform, DM and "Easy Sifang" to seize the technical highland in the era of electrification.

The rapid development of new energy vehicles poses new challenges for vertical direction control, and at the same time, electrification and intelligence also provide new opportunities for vertical direction control. In this context, BYD systematically considered the vertical control of new energy vehicles, and comprehensively integrated the software and hardware technologies such as perception, decision-making, control and interaction, and launched a new energy-specific intelligent body control system-Yunqi. This is another breakthrough in BYD’s safety technology after the blade battery, body integrated technology (CTB) and four-motor independent drive system ("Easy Sifang").

According to reports, the architecture of the cloud system covers the perception layer, the decision-making layer and the execution layer. It has the characteristics of intelligent perception, accurate decision-making and efficient execution, which can realize the integration of people, vehicles, roads, clouds and systems, ensure the timeliness and accuracy of vehicle signal acquisition, and make the posture of the car body more stable and the drivers in the car more calm. Generally speaking, it can effectively restrain the change of body posture, reduce the risk of vehicle rollover, reduce the sitting displacement of drivers and passengers, and at the same time protect the body and improve the driving experience under complex road conditions such as snow, mud and water.

At the event site, Lian Yubo, executive vice president of BYD Group and president of Automotive Engineering Research Institute, further introduced the characteristics of Yunqi body control system. Yunqi system is divided into Yunqi -A intelligent air body control system, Yunqi -C intelligent damping body control system, Yunqi -P intelligent hydraulic body control system and other system architectures. According to the characteristics of each version, BYD will gradually apply the cloud technology to Dynasty marine vehicles, Tengshi, Wangwang and professional personalized brands to further consolidate its leading position.

Looking forward to the 2008 Geneva Motor Show: six beautiful cars are the first to see (Figure)




  Geneva is a world-famous neutral country, so the Geneva Motor Show has completely inherited the country’s "attitude towards life"-neutrality and objectivity. The biggest feature of the Geneva Motor Show is that it treats all car factories equally, without any racial prejudice, and will not give special care to the domestic automobile industry, because there is no automobile industry in Switzerland. Every Geneva Motor Show, major automakers in Europe, the United States, Japan, etc. participate in the most luxurious lineup. This year’s Geneva Motor Show will be officially unveiled in March. Different from the past, in addition to many domestic brands, there will be many new cars to be introduced at the Geneva Motor Show. Let’s pay attention to these new cars.

  Volvo XC60

  After the unprecedented success of its seven-seater full-size luxury SUV XC90, the XC60 concept new car that was unveiled at the Detroit Auto Show in 2007 is regarded as the forerunner of the global cross-border SUV. Recently, Volvo officially announced that the official production version of XC60 will be officially unveiled at the Geneva Auto Show. This novel and unique new car will be launched globally at the end of 2008 and enter the China market early next year. Competitors of this XC60 include Mercedes-Benz GLK, BMW X3, Audi Q5, Volkswagen Tiguan and so on.

  Ford sixth generation Fiesta

  Changan Ford will continue to bet on the "new car" this year, the most striking of which is the sixth generation Fiesta, which will be unveiled at the Geneva Motor Show. If there are no accidents, this new car will be unveiled and put into production in China in the second half of the year and will be listed at the end of the year.

  The sixth generation Fiesta is the first mass-produced model of Ford concept car "Verve". In addition to the three-door model, the information of five-door models will be announced at the Geneva Motor Show. By comparing the pictures, we can find that the difference between the new generation Fiesta and Verve is quite small, and they have basically the same lines and designs, and only make adjustments in details, such as the large air dam at the front of the car, the combination of lights, and the chrome decoration under the fog lights.

  The chassis structure is the same as MAZDA2. In addition, the new Fiesta provides five power specifications. The gasoline engine includes two Duratec systems of 1.3 liters and 1.4 liters. In addition, a 1.6-liter Ti-VCT gasoline engine is added for the first time, with a maximum horsepower of 115 horsepower, which is more environmentally friendly than the previous generation.

  The second generation of British and finidi FX models

  In 2007, it was officially introduced into China, and Britain and finidi got a good start, and its FX, G, EX and other models were well received by the market. At this Geneva Motor Show, Britain and finidi prepared a rich feast-the second-generation FX car, which showed the determination of Britain and finidi to enter the European market, and it was reported that this new car would be introduced to China for a bigger market share at the first time.

  It has been nearly five years since the FX model was officially introduced into the market in 2003. Although the shape is still quite avant-garde from today’s point of view, it is inevitable that the second generation FX will come out in the face of the comprehensive upgrading of strong competitors. However, the news about the second generation FX is still quite limited, only that it will be equipped with a brand-new V8 power system.

  Chevrolet small change to Le Cheng

  A small modified Le Cheng made its debut at the Frankfurt Motor Show in 2007. It was a five-door hatchback car. At this Geneva Motor Show, GM Europe announced that it would release a brand-new three-door version of the car. Different from the previous five-door version, the Le Cheng three-door version has slightly changed the front face, enlarged the design of the Chevrolet cross factory emblem, and has a brand-new combination of red and white rear taillights. The car will be equipped with gasoline engines with displacement of 1.2L and 1.4L.. It is reported that Le Cheng will be listed in the middle of the year, with a five-door model and then a three-door model, which will impact the growing personalized car market.

  The Eighth European Accord

  Recently, Honda announced the European version of the eighth generation Accord, which will be officially unveiled at the Geneva Motor Show. Previously, the eighth generation Accord imported by Guangzhou Honda was the American version, which was quite different in appearance design. There are four-door and five-door versions on the model, and the pentagonal shield chrome-plated water tank cover is more stereoscopic than the American version, and it is full of sharp lines on the whole, showing incomparable aggression.

  The low center of gravity and wide car body are the characteristics of the Japan-Europe Accord, especially the five-door version, which can not only reduce the height of the luggage compartment floor, but also achieve the stability of driving and handling, and also provide excellent seating space and comfort. In addition, irregular chrome-plated door handles and double exhaust tailpipes will be standard equipment, and the rim size is 17 and 18 inches. (Ma Haiyan)

Editor: Wang Yuxi