The annual "double 11" shopping festival has come to an end. For the express delivery industry, the logistics peak just started after the end of "double 11". According to the postal department’s forecast, the mail express produced in the peak season of "double 11" will be basically delivered before November 20th. So during this period, how does the postal express industry cope with the challenge of peak season? The reporter learned about the highlights of express delivery processing in various places through cloud interviews.
There is a "super brain" in the command center.
"This year ‘ Double 11’ We couriers are really no longer in a hurry, and our work is getting easier and more efficient. Courier brothers, drivers, operators and customer service rarely work overtime all night, but at the same time, our customer service is getting better and better, and dispatching and collecting parts are getting faster and faster. " Yuan Zheren, deputy general manager of Shuyang Branch in Suqian, Jiangsu, YTO Express, believes that this is all due to the "super brain" in the command center — — Network manager.
According to Yuan Zheren, with the network manager, the network can check the loading and unloading data of the incoming parts of the center at least six hours in advance, so as to plan ahead, arrange how many people and how many cars to pull the parts in advance, which is very accurate. In addition, outlets can view the loading situation of the corresponding grid in the center in real time. In this way, the sorting of the follow-up outlets and the delivery of the courier brother can be carried out in advance, and the time limit for receipt can be guaranteed. "The operational efficiency of personnel has increased from the previous 1,300 votes per person per hour to the current maximum of 2,000 votes per person, and the overall operation time has been shortened by nearly 40%."
On the "network manager", you can also realize online communication with customers through "customer manager". According to Yuan Zheren, they mainly go to Hong Kong, docking many e-commerce customers with different product types and multiple platforms. In the past, there were more than 20 customer service people, and they were often too busy. With the intelligent customer service "Xiaoyuan", the merchant customer service, the courier company customer service and "Xiaoyuan" and "Xiaoyuan" are bound together. As long as common demands such as customer return and address change are initiated in the group, the intelligent customer service will respond instantly, solve and give timely feedback. If more complicated and difficult problems are encountered, the manual customer service will also dock at the first time. "Now the customer service staff has been reduced by half, but the problem is handled more efficiently, and the customer praise has also improved." Yuan Zheren said.
The first three-dimensional sorting system for large and small parts
At 8: 30 a.m. on November 15th, when the vehicle stopped at the fixed platform in Jiading transshipment center of Debon Shanghai, Wang Huatao, the leader of the third group of unloading operations, turned on the equipment, only to see that the telescopic belt conveyor automatically extended to the interior of the carriage, and the sorting personnel in his group scanned and placed the goods on the belt conveyor, and the goods were transported to the automatic sorting equipment by the belt conveyor.
According to Yang Li, senior manager of the transshipment center, this is the first patented multi-layer automatic sorting system for large and small pieces, which can separate the stacked express mails on the conveyor belt, effectively reducing the damage rate of objects.
Wang Huatao also told reporters that the industrial camera of this equipment adopts the technology of 360 six-sided surrounding bar code identification in label identification, and the industrial camera carries out non-contact identification on the cargo information, and then automatically reaches the automatic module belt area, and the steering wheel automatically sorts and classifies the goods according to the receiving place, so it is not necessary to turn the bar codes of all express mail upwards, thus reducing the manual sorting time and reducing the error rate.
"Moreover, our belt conveyor is wider than the usual belt conveyor. Because most of the goods carried are heavy and large, the width of this equipment is tailored for large pieces, and the import and export lines are also the widest in the industry, 1.4 meters, 1.6 meters or even 1.8 meters, which is suitable for heavy goods sorting." Yang Li said that this sorting system can sort more than 25,000 pieces of goods in a single hour and more than 500,000 pieces of goods in a single day. Compared with the original manual sorting method, the work efficiency is improved by more than 3 times. It is this system that supports the overall upgrade of their manpower, venues and vehicles in the peak season of "double 11".
Agricultural products can be delivered at home.
“‘ Double 11’ Come, I can send about 1000 pieces of express every day. " On November 10th, Zhang Jing, an e-commerce boss who is sending a courier at the outlet in Dechang County, Sichuan Province, told the reporter that she is a villager in Youshan Village, Liusuo Town, Dechang County, and has been engaged in e-commerce for five years. She mainly sells local agricultural products such as strawberries, pears, walnuts, grapes, mulberries, blueberries and loquat through major e-commerce platforms. At the beginning, only the county town had express delivery, so you need to transport the goods to the express delivery site in the city for delivery, and you can only send dozens of pieces every day. Nowadays, the daily delivery volume ranges from hundreds to thousands, and it can be delivered at home.
According to Xu Feng, the person in charge of the outlet, the outlet has established more than 100 e-commerce service stations in the county, set up a rural express delivery network covering 95% of towns in Dechang County, successfully opened the last mile of express delivery, realized the integrated development of e-commerce and express delivery, and opened e-commerce service stations all over Dechang villages and towns.
Xu Feng told reporters that last year, he also invested in the construction of Dechang county e-commerce industrial park & Express Logistics Cloud Warehouse Center, and planned to integrate all e-commerce, express delivery, logistics, innovation and entrepreneurship incubation centers into one park. With the overall goal of helping rural revitalization, relying on the park and e-commerce service sites all over towns and villages, we will dig deep into local industries with characteristics and advantages, form an e-commerce development model with internet plus logistics, internet plus humanities and internet plus tourism, and provide one-stop services from entrepreneurship, training, operation to express delivery.